The smart way to buy

Frequently Asked Questions

What is and how does it work? is a layaway only online department store. Layaway helps you to make purchases without a lot of upfront money, without interest, and is tailored to fit your lifestyle and your budget.


To place a layaway, you need to browse the store, add the items to your cart and then choose a payment plan that suits you (anywhere from 4 payments up to a year). Once the final payment has been successfully processed we then arrange to ship the product to you.


Do I get my order upfront, or do I need to pay it off first? operates the same as a traditional in-store layaway, in that you choose the product, agree on a payment plan, and then once it is paid in full we ship the order out to you. We do not allow ‘take home layaways’.


Can I place more than one layaway at a time?

Yes! You can place as many orders as you like so long as payment obligations can be met.


How do I know if my order has been successfully placed?

When you have completed the order, you will be directed to a confirmation screen which will include the order number. You will also receive a confirmation email which will reiterate your ordered items, payment plan, and personal details. Please review this confirmation email carefully and if anything is incorrect please contact our Customer Service team immediately.


What kind of payment plans are there?

It is easy to choose your own payment plan as you checkout. Choose between weekly, biweekly or monthly payments. Then choose how many payments, i.e., from 4 weeks to 52 weeks, or 4 months to 12 months.  Choose the start date for your first payment. That's it!  The cart will automatically calculate your instalment amounts and tell you the estimated delivery date for your order based on the payment plan chosen.


Can I change my payment plan during my layaway?

Yes, you absolutely can! This can be done by simply emailing or calling the customer service team who would be happy to make these changes for you. You can also make a few changes yourself by logging into your customer account and viewing your order, here you will find an “Adjust Payment Plan” button where you can make small alterations to the payment plan.


Please be aware that we do require one full business days’ notice of changes to scheduled payments.


Who collects the payments?

If your payment method is Direct Debit or Credit Card then Stripe will handle the collection of payments on our behalf.



If you have chosen PayPal as the payment method for your order, then clearly PayPal will process the payments. You can view additional details and alter account information by logging into your PayPal Wallet.


When are the payments processed?

Payments are automatically processed first thing (12.01am) on your scheduled payment date. It may then take your bank or PayPal until the end of the day to have this payment reflected in your bank accounts transaction history.


What happens if my payment is declined? understands that from time-to-time payments can be missed. Should a payment be declined you will be emailed to alert you to this missed payment. The remaining payments on the order will be altered to absorb the missed payment to keep the same final payment date.


If you miss 2 payments in a row your order will be placed on suspended status until we confirm everything is okay with the scheduled payments and the selected payment method.


Can I pay off my layaway early or make extra payments?

Yes.  You can make additional one-time payments by emailing us at customer service with the order number, amount of the extra payment and the date you would like it processed.


Can I "Buy Now" without having to layaway?

No, as we are a layaway store we require a minimum layaway term of 4 successful payments.


Why can't I apply a voucher code to my Gift Card order?

Gift cards cannot be discounted so voucher codes will not apply to any order which includes a Gift Card. Please use your voucher code for a different order.


Can I change the items on my order during the layaway?

As a general rule we can change items on your order during the course of your layaway up to four times - please contact Customer Service and we can arrange this for you.  Please note, changes may not be possible if there are less than 4 weeks to go until your final payment or if you are yet to make a successful payment towards the order.


When will my item be delivered?      

Allow between 7-10 business days after the final payment has been successfully processed for delivery to occur. This timeframe may be longer for larger items (e.g., furniture and appliances) or for some rural areas.


The estimated delivery date listed on your order is to be used as a guide only and is not a guaranteed delivery date.


What end date should I set if I require delivery for Christmas?

If you require delivery of your order in time for Christmas 2022, please ensure the final payment date is no later than November 15th 2022.


Can I pay more to have my order shipped overnight?

Unfortunately, we cannot offer overnight delivery. As we utilize stock from a large network of warehouses we cannot always dictate the shipper used or postal option selected.


How do I know when my item is on its way?

Once your order has been paid off in full you will receive a confirmation email that the order has been finalized and then another email once it has been shipped with tracking information.


What if I am not home when my order is delivered?

A signature is requested for all orders sent from, if no-one is home when your order is delivered the shipper may leave a calling card for you with details on how to arrange a re-delivery or where to collect your package.


What do I do if my item appears to be lost in transit?

Happily, we only work with reputable shippers so it is rare for a package to go missing while in transit.

However, if you are concerned that this has happened to you please contact us immediately so we can start an investigation with the shipper. Lost in Transit investigations can take between 2-10 business days to conclude so the sooner we get it started the better.


What if the item I ordered is cheaper than I paid at the end of my layaway?

If an item you have ordered, and paid for in full, is displayed on our website for a lesser amount when your item is shipped we will send you a Future Price Guarantee Discount Voucher for the value difference (please refer to our Price Guarantee T&C’s).  Please note these vouchers expire after 28 days.


Do you Price Match with other online retailers?

We always try to be as competitive as possible in the pricing of our products so we will consider price matching requests on a case-by-case basis if you find an item advertised for less on another online layaway store only.  Please let us know if this occurs and we will see what we can do!


Do your items come with a Warranty?

All our items come with the manufacturer’s warranty.  Warranty information is usually displayed with item information.


What if I get an item that is faulty?

If you receive an item and it is faulty please contact our Customer Service team immediately and we will repair or replace the item as soon as possible.


There is something I want to layaway that is not on your website, what can I do?

If there is an item you are wanting to layaway that is currently not displayed on our website please send the details through to us and we will see if we can add this product to our catalogue and let you know the layaway price.


How can I cancel my order?

You can cancel at any time before your final payment has been processed. If you need to cancel your order please email us at and let us know, and include your order number so our team can help you. There will be a Cancellation Fee of $20 as per our Terms and Conditions. If you have not paid as much as the fee we will not charge you any extra. The Cancellation Fee is to cover associated costs to do with creating and processing your order. 


If you cancel within 21 days of placing the order there will be no Termination Fee.


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